axl Platform Privacy Notice

This page describes what we collect when you use axl and how we keep that data protected. We at axl take your privacy seriously. We collect only information necessary to verify your identity, process your deposits and withdrawals, and provide customer support. We do not sell your data to third parties.

Our axl platform operates across Android, iOS, and web browsers. When you create an account, register a payment method, or contact our support team, we collect personal and financial information. This notice explains what we do with it, who can access it, and your rights regarding your data.

We comply with data-protection principles standard in the jurisdictions where axl operates. If you have questions about our privacy practices, contact our support team or visit our FAQ

What data we collect on axl

We at axl collect the following information when you register: email address, phone number, full name, date of birth, and national ID number. During identity verification (KYC), we may request a photo of your ID. We use this data to confirm you are who you claim to be and to comply with anti-money-laundering regulations.

When you deposit or withdraw on axl, we collect transaction details: the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), and the timestamp. We retain these records for audit and dispute resolution.

We collect technical data: your device type, operating system, IP address, browser type, and the pages you visit on axl. This helps us diagnose technical issues and improve our platform. We also log your login times and locations to detect unauthorized access.

Personal data

Your name, date of birth, email, phone, and national ID used to verify your identity on axl.

Financial data

Deposit and withdrawal amounts, payment methods, and transaction timestamps stored on axl's servers.

Technical data

Your IP address, device type, and browser information collected when you log in to axl.

How we use your data

We use your personal data to verify your account, process deposits and withdrawals, and investigate disputes. When you initiate a withdrawal on axl, we cross-check your registered payment method to prevent fraud. We may contact you by email or phone if we detect suspicious activity.

Our axl platform uses your technical data to monitor system performance and detect attacks. We analyse patterns of login, session duration, and betting activity to identify accounts at risk. This helps us protect both your account and our platform.

We do not use your data for marketing or advertising without your explicit consent. If you receive promotional emails from axl, you can opt out by clicking the unsubscribe link. Your data is never shared with third parties for their own marketing purposes.

Our data storage and third-party processors

We at axl store your data on encrypted servers. Our servers may be located outside your jurisdiction; by using axl, you consent to this cross-border transfer. We use industry-standard SSL encryption to protect data in transit between your device and our servers.

We may engage third-party processors to help us operate axl. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), email service providers, and hosting companies. We require all processors to maintain the same level of data protection as axl does. We do not allow them to use your data for their own purposes.

If we are required by law to disclose your data—for example, to comply with a court order or a government investigation—we will notify you unless doing so is prohibited by law. We do not voluntarily share your data with law enforcement without legal process.

Your rights and contact

You have the right to access, correct, or delete your personal data on axl. To exercise these rights, contact our support team via the in-app help centre or email. We will respond within ten business days. If you dispute a transaction, visit our terms and conditions page for our dispute procedure.

We use cookies and similar technologies on axl to remember your login status and preferences. You can disable cookies in your browser settings, though some features of axl may not work properly without them. We do not use cookies to track you across other websites.

We at axl reserve the right to update this privacy notice. We will post changes on this page and notify you if the changes materially affect how we use your data. Your continued use of axl after an update means you accept the new notice. If you have privacy concerns, contact us before using the platform further. For more information about your account or our services across Jakarta, Surabaya, Bandung, and other regions where axl operates, visit our about us page or check our legal notice